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Are you a customer or a client?

Customer or Client: You may work with a real estate agency as either a customer or as a client.Whether you choose to be a customer or a client depends on your individual real estate needs.

The Customer Relationship: If you choose to work with a broker as a customer, they will treat you fairly in the transaction. However, they are not permitted to offer you advice or to act as your advocate during negotiations for the property.

The Client Relationship: If you choose to work with a broker as a client, your agent will always act in your best interest in the transaction. Your agent will offer you advice, will freely share with you his experience, expertise and knowledge, and will act as your advocate during negotiations.

According to BRRETA (Georgia’s Brokerage Relationships in Real Estate Transactions Act), agent duties to a customer or client are as follows:

Customer
Exercise reasonable care
Comply with all applicable laws
Disclose adverse, material facts to all parties
Timely account for all monies received
Timely present all offers to and from parties
Honesty
Perform ministerial acts

Client
Perform the terms of the brokerage agreement
Promote the interest of the client
Confidentiality
Provide limited professional advice
Exercise ordinary skill & care
Comply with all applicable laws
Disclose adverse, material facts to all parties
Timely account for all monies received
Timely present all offers to and from all parties
Honesty
Perform ministerial acts

Important! If you do not have a written agreement with your broker (or agent), you should assume that you are working with the agency as a customer and not a client.

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